Complaints Procedure


At Debenham Group Practice, we endeavour to maintain high quality standards both clinically and administratively for all our patients. However, there may be occasions when individuals may feel that they have a matter which they need to bring to the attention of the practice.  In the first instance, please contact the surgery and ask to speak to the Practice Business Manager, Steve Bloomfield, who will be more than happy to initially discuss the matter on the telephone with you, or arrange to meet with you personally in order to ensure that your concerns are dealt with both promptly and appropriately. If received in writing, any complaint will be acknowledged within three working days and followed up accordingly.


All complaints are fully investigated with the intention of concluding matters to the satisfaction of the patient concerned. As a practice, we monitor and report on any such communication and look to take on board any learning issues resulting from our investigations.


We also welcome compliments about individual members of staff, positive comments about the practice or any areas you may wish to highlight for possible future improvement.

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