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Comments & Complaints

pad_and_penComments & Suggestions
We always welcome feedback from our patients both good and bad! If you would like to make any comments or suggestions please do submit these via our feedback form today. Comments & Complaints forms are available at Reception and by cicking on the link below

Comments_&_Complaints_form_2016.pdf 

Complaints Procedure
If you would like to make a complaint this needs to be submitted in writing to the Practice Manager. You have the choice to either complain directly to us here at Debenham Group Practice or to NHS England but you cannot do both. If you have already made a complaint to the practice and have been provided with a response to your complaint, the next stage is to either request a further response from the practice answering your further concerns or attend a meeting with the practice to try and achieve a local resolution.
If following a second response or meeting and a local resolution has still not been achieved, you can then approach the Ombudsman to request that they investigate the complaint.
If you do not want to make complaint direct to the practice, then you are welcome to contact NHS England as follows:
BY POST: NHS England BY EMAIL: england.contactus@nhs.net
PO Box 16738
Redditch BY TELEPHONE: 0300 311 2233
B97 9PT
This information is also available on the Debenham Group Practice website www. www.debenhamgrouppractice.co.Zero Tolerance

In keeping with the NHS, this practice operates a "zero tolerance" policy with respect to the protection of its entire staff. This means that anyone who is violent (verbally or physically) to any member of staff may be removed from the practice list with immediate effect and without a second chance. Extreme cases will result in being reported to the police. This applies to all patients and all staff, not just the GPs, and includes contact over the phone.

 

 
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