Debenham SurgeryTel: 01728 860248
Otley SurgeryTel: 01473 890341
Grundisburgh SurgeryTel: 01473 738121
Comments & SuggestionsWe always welcome feedback from our patients both good and bad! If you would like to make any comments or suggestions please do submit these via our feedback form today. Comments & Complaints forms are available at Reception and by cicking on the link below
Complaints ProcedureIf you would like to make a complaint this needs to be submitted in writing to the Practice Manager. You have the choice to either complain directly to us here at Debenham Group Practice or to NHS England but you cannot do both. If you have already made a complaint to the practice and have been provided with a response to your complaint, the next stage is to either request a further response from the practice answering your further concerns or attend a meeting with the practice to try and achieve a local resolution.If following a second response or meeting and a local resolution has still not been achieved, you can then approach the Ombudsman to request that they investigate the complaint.If you do not want to make complaint direct to the practice, then you are welcome to contact NHS England as follows:BY POST: NHS England BY EMAIL: firstname.lastname@example.orgPO Box 16738Redditch BY TELEPHONE: 0300 311 2233B97 9PTThis information is also available on the Debenham Group Practice website www. www.debenhamgrouppractice.co.Zero Tolerance
In keeping with the NHS, this practice operates a "zero tolerance" policy with respect to the protection of its entire staff. This means that anyone who is violent (verbally or physically) to any member of staff may be removed from the practice list with immediate effect and without a second chance. Extreme cases will result in being reported to the police. This applies to all patients and all staff, not just the GPs, and includes contact over the phone.
We invite doctors and students from the UEA, hospitals and other practices into our surgery. Sometimes your consultation with these doctors may be recorded on video for training purposes.
Please say if you object. Nobody will mind if you do.
Debenham Group Practice was inspected by the CQC on Thursday 18 August 2016. We are pleased to advise that overall the practice was rated as GOOD.
To access the full CQC Report - please click on the link below:
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