The practice endeavours to maintain high quality standards both clinically and administratively for its patients. However, there are occasions when patients may feel that they have a complaint which they need to bring to the attention of the practice. In the first instance, please contact the Practice Business Manager, Lesley Hutchings, on her direct line on 01728 862920. She will look into the complaint and acknowledge it in within two working days. The complaint will then be investigated and a response will be given back to you by phone or letter.
All complaints will be taken seriously and are monitored by the practice. We also welcome positive comments about the practice and any areas you may wish to highlight for improvement.