Welcome to The Debenham Group Practice
Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about your healthcare services.
We are pleased to advise that Dr Grant Thomas has recently joined the practice as our new Salaried GP. Dr Thomas has been based at the practice for the last 12 months as one of our GP Registrars and having completed his training, is now a permanent member of staff. Dr Thomas will be working Wednesday, Thursday and Friday.
In addition to Dr Inara Thassim, GP Registrar, we now have a new GP Registrar, Dr Syeda Robbani. Dr Robbani will be with us for 18 months and she will be holding her clinics on Monday, Tuesday and Thursday.
We have been upgrading the telephone system across all three sites and would like to apologise to anyone who may have experienced problems when trying to contact the surgery during this transition period, but the works are due to be concluded in the next few weeks. As part of our review of our telephone system, we would like to advise that we will be removing the telephone automated booking system. Having monitored the utilisation of this method of booking appointments for several months, in addition to it's extremely low usage, approximately 30% of patients who book this way fail to attend their appointment.
Additional funds have been allocated to allow us to add call recording to our new telecoms system. This will be introduced in the near future and will be of great assistance in terms of quality and training.
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You can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
In order to continue to provide a high level of care and service to our patients, the doctors and staff attend monthly training and education afternoons organised by the Ipswich & East Suffolk CCG. As a consequence, the whole surgery will therefore be closing on the afternoon of the following days in 2017.
- Thursday 7 September
- Wednesday 4 October
- Thursday 16 November 2017
- Wednesday 13 December 2017
On these days, from 1.00pm, as the entire practice will be closed, you will not be able to contact the practice by telephone. All urgent calls will be dealt with by the Out of Hours Service Provider, Care UK. As you will not be able to collect your medication on these afternoons, please make arrangements to collect at another time, thank you.
(Site updated 14/08/2017)